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Help & Support
Choosing a custom acoustic guitar or investing in repair services comes with important questions. At Robinson Guitars, transparency and clarity are part of the process. This FAQ page is designed to give you clear, straightforward answers so you can move forward with confidence.
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The process begins with designing your guitar using the Custom Luthier Acoustic Guitars page. You’ll select your tonewoods, body style, and features. After submitting your build, you’ll schedule a consultation to finalize the details. A deposit is then required to begin construction.
No. Many clients start with a general idea rather than a complete specification. The consultation process helps refine your choices and ensures the final design matches your goals.
Yes. Custom work is not limited to preset options. If you have specific requests—unique designs, materials, or features—you can include them in your submission or discuss them during your consultation.
You will be involved during the design and consultation stages. While the actual build is handled independently to maintain workflow and precision, updates may be provided depending on the project.
Pricing varies depending on materials, complexity, and customization level. High-end tonewoods and detailed design work will affect the final cost. Exact pricing is discussed during consultation.
Yes. A deposit is required to secure your build and reserve your place in the production schedule. This is completed through the website’s payment system.
Yes, full payment options can be discussed if preferred. However, the standard process begins with a deposit.
Build times vary depending on complexity and current workload. Custom guitars typically require several weeks to months to complete. You will receive an estimated timeline during consultation.
In most cases, builds are completed according to the production schedule to maintain quality. Rush requests may be discussed but are not guaranteed.
Yes. Robinson Guitars ships worldwide. No matter where you are located, your custom guitar can be delivered to your door.
Each guitar is carefully packaged to ensure it arrives safely. Protective materials and secure packaging methods are used to prevent damage during transit.
Yes. Once your guitar ships, you will receive tracking details so you can monitor delivery.
International orders may include shipping fees, duties, or import taxes depending on your location. These are typically the responsibility of the buyer.
Tonewood selection depends on your playing style and tonal preferences. For example:
If you’re unsure, guidance is provided during consultation.
Yes. One of the benefits of a custom guitar is the ability to mix and match materials and design elements to achieve your ideal sound and look.
Most visual elements—such as inlays or binding—do not significantly impact tone. However, structural elements like wood choice and bracing do.
Yes. Robinson Guitars provides repair services including structural work, fretwork, and setup adjustments.
Yes. Full refinishing and restoration services are available. This includes cosmetic improvements and complete finish replacement.
Yes. Pickup installation and hardware upgrades are available for improving performance and stage readiness.
You can contact Robinson Guitars directly by phone or through the contact form to discuss your project and receive guidance.
Yes. Every Robinson Guitar is built entirely by hand using traditional luthier techniques and carefully selected materials.
Custom guitars are built specifically for the player, offering better tone, playability, and personalization. Factory guitars are designed for general use and cannot match this level of detail.
With proper care, a handcrafted guitar can last for generations. Robinson Guitars focuses on durability and long-term performance.
Yes. You can call during business hours (Monday–Friday, 9 AM–5 PM) to discuss your project.
You will have the opportunity to review and refine your build during the consultation phase. Ongoing communication ensures clarity throughout the process.
Specific warranty details can be discussed during consultation. The focus is always on delivering a high-quality instrument that meets expectations.
Now that you understand the process, the next step is to begin designing your instrument.
Head over to the Custom Luthier Acoustic Guitars page to select your specifications, submit your build, and schedule your consultation.
Get started today and take the first step toward owning a handcrafted acoustic guitar built specifically for you.
If your question isn’t listed here, Robinson Guitars is available to help. Every project is unique, and direct communication ensures you get the answers you need.
